North Caddo Medical Center Family Practices Enhance Patient Experience with New Mobile Check-In System

November 13, 2023 — North Caddo Medical Center is excited to announce the launch of a new Mobile Check-In System for its clinic sites: Benton Medical, Blanchard Medical, Plain Dealing Medical, and Vivian Medical & Surgical. The system, powered by Phreesia, aims to improve the patient experience by simplifying the check-in and registration process, making it faster, more convenient, and more secure.

What is Mobile Check-In?

The new Mobile Check-In System allows patients to complete their registration from the comfort of their device, such as a smartphone, computer, or tablet, before their scheduled appointment. This approach significantly reduces paperwork and shortens wait times, improving and streamlining patient experience.

How Does Mobile Check-In Work?

  1. Check Messages: A few days before the appointment, patients receive an email or text message from Phreesia containing a link to start the registration process.
  2. Complete Registration: By following the link, patients are directed to a user-friendly registration platform where they can provide essential information and respond to health questions and screeners. The digital forms can be completed from the privacy of patients’ homes or wherever it’s most convenient. Patients who are unable to complete the initial online check-in before their appointment are encouraged to come 20 minutes early.
  3. Faster Check-In: Most of the registration process is completed when patients arrive for appointments. Patients’ first check-in online will take longer than any other time. The system will save patients’ answers so that the next time will be even faster. 

Frequently Asked Questions:

Patients may have questions about the new system, and we’ve prepared answers to common inquiries:

  • What is Phreesia? Phreesia is a healthcare platform that streamlines the patient intake process, allowing patients to complete registration and paperwork from their devices.
  • Why Partner with Phreesia? North Caddo Medical Center is partnering with Phreesia to save patients time when arriving at the practice and ensure that health records are updated quickly while maintaining the highest privacy and security standards.
  • Is the Phreesia System Secure? Yes, Phreesia provides industry-leading privacy and security standards, protecting patients’ data.
  • Use It for Every Appointment? Yes, and it becomes quicker with each visit as Phreesia saves patient answers. Patients are encouraged to verify their cell phone number and email address with the clinic staff when making an appointment.
  • Download an App? No, there’s no need for an app. Patients click the link provided in the text message or email.
  • Forms in Other Languages? Yes, mobile registration is available in 20 different languages.
  • Incomplete Registration? If patients can’t complete their registration in advance, our receptionists can provide a new link when they arrive.
  • Questions or Feedback? Our receptionists are available to assist, and patients can reach out through the Contact Us page on the North Caddo Medical Center website or send a secure message through the Patient Portal.

Thank you for choosing North Caddo Medical Center’s Family Practices for your healthcare needs. We are committed to providing the best care and service possible. If you have any questions or need assistance, please don’t hesitate to contact our team.

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